Refund & Returns Policy

Quick Summary

• Return window: 30 calendar days from delivery
• Guarantee: Money‑back guarantee on eligible orders within the window
• Condition: Unopened/unused items are eligible; see “Condition of Items” for details
• Fees: Original shipping is non‑refundable; return shipping is customer‑paid unless we made an error or the item is defective
• Timeline: Refunds typically post 5–10 business days after we receive and inspect your return

This policy applies to purchases made on USAHealthBoss.com. If you bought via a marketplace or retailer, their policy applies.

Eligibility & Return Window

• Returns are accepted within 30 calendar days from the delivery date.
• You must obtain a Return Merchandise Authorization (RMA) before sending items back.
• Return the product, accessories, and any bonus items that came with your order.

Condition of Items

• Unopened/unused products in original condition and with tamper‑evident seals intact are eligible for a refund.
• Opened items: For dietary supplements, we can only accept opened items if your offer explicitly included a satisfaction guarantee permitting a partially used item. Otherwise, opened items are not eligible for return due to safety and regulatory reasons.
• Items must be free of damage, wear, or residue. Include all packaging, inserts, and gifts that came with the order.

Non‑Returnable Items

• Opened consumables without an applicable satisfaction guarantee
• Items marked final sale or non‑returnable at checkout
• Gift cards and downloadable content
• Free samples or trial‑size items
• Orders returned after the 30‑day window

Damaged, Defective, or Wrong Item

• If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging.
• We’ll replace the item or provide a prepaid return label and issue a refund once confirmed.

Bundles, Gifts & Promotions

• Bundles: If returning part of a bundle, the refund will be prorated to reflect bundle pricing. Free items in a “Buy X, Get Y” promo must be included or the value may be deducted.
• Gifts: If the item was marked as a gift and shipped directly to you, we can issue a gift credit to you upon receipt of the return.
• Free shipping promos: The original “free shipping” value is not refundable.

Shipping & Fees

• Original shipping charges (if any) are non‑refundable.
• Return shipping is paid by the customer unless we are at fault (damaged/defective/incorrect item).
• We do not charge restocking fees.

Cancellations & Address Issues

• Cancel requests: We can cancel an order before it ships. After shipment, please complete a return.
• Address errors/undeliverable: If a package is returned to us due to an incorrect or incomplete address, we can reship (additional postage may apply) or refund the product price minus shipping.
• Refused deliveries: Treated as returns; shipping costs are non‑refundable.

Refund Method & Timeline

• Refunds are issued to the original form of payment after we receive and inspect your return.
• Please allow 3–5 business days for inspection after delivery to our return center.
• Once approved, banks typically post refunds within 5–10 business days. Processing times vary by financial institution.
• If you haven’t received a refund after our confirmation, contact your bank or card issuer first; then reach us at support@usahealthboss.com.

How to Start a Return (RMA)

1. Request RMA: Email support@usahealthboss.com with your order number, items you’re returning, and reason.
2. Pack Securely: Use original packaging if possible. Include your order number and RMA inside the box.
3. Ship To: USAHealthBoss Returns, [Return Center Address]. Use a trackable service and keep your receipt.

We’ll email your RMA and instructions. Returns sent without an RMA may be delayed in processing.

Third‑Party Purchases

If you purchased through a marketplace or a different retailer, please contact them directly for returns and refunds. Their policies and systems apply to those orders.

Questions?

We’re here to help and want you to be satisfied with your experience.

• Email: support@usahealthboss.com
• Hours: Monday–Friday, 9am–5pm (ET)

This policy may be updated periodically. Material changes will be reflected on this page.