Help Center
Find answers fast. Track orders, start a return, view shipping times, or contact our support team.
Track Your Order
Have a tracking number? Jump to universal tracking.
Track Your Package
Paste your carrier tracking number (USPS, UPS, FedEx, DHL, etc.). We’ll open a universal tracking page in a new tab.
No tracking yet? Processing can take 1–2 business days. Watch for the “Your order has shipped” email.
Don’t see tracking?
- Search your inbox (and spam) for “USAHealthBoss” and “Shipping Confirmation”.
- Orders placed after cutoff ship next business day.
- Carrier scans may take 24–48 hours to update.
Still stuck? Email support@usahealthboss.com with your order number and we’ll help.
Cancel or Edit My Order
- We can cancel or make changes before shipment. Contact us ASAP with your order number.
- After an order ships, please complete a return upon delivery.
- Address changes: see the address section below.
Update Shipping Address
- If your order has not shipped, we can update the address—contact us immediately.
- If it’s already with the carrier, we’ll try an intercept or hold (carrier rules apply).
- If returned to sender, we can reship (postage may apply) or refund product price.
Shipping Times & Carriers
We ship to U.S. addresses. Delivery estimates below exclude holidays and carrier delays.
| Service | Handling | Transit | Notes |
|---|---|---|---|
| Standard (USPS/UPS) | 1–2 business days | 3–7 business days | PO Boxes served via USPS |
| Expedited (where available) | Same day if before cutoff | 2–3 business days | Contact support to request |
Once shipped, carrier updates may take 24–48 hours to appear.
Payment Methods & Charges
- We accept major credit/debit cards. Additional methods may be available at checkout.
- Charges appear as “USAHealthBoss” or our processing partner.
- If a payment fails, confirm card details, available funds, and billing ZIP, then try again.
Need an invoice or receipt resent? Email support with your order number.
30‑Day Guarantee
- Eligible orders are covered by our 30‑day money‑back guarantee.
- See the Refund Policy for item condition rules and steps.
- We aim to process refunds within 3–5 business days after return delivery.
Popular Articles
Most‑read resources across shipping, returns, and policies.
FAQs
Answers to common questions
When will my order ship?
Handling is typically 1–2 business days. You’ll receive a shipping confirmation with tracking once it’s with the carrier.
Do you ship internationally?
We currently ship to U.S. addresses. For international interest, contact support—we’re listening.
How do I cancel or change my order?
Contact us as soon as possible before shipment. After shipping, complete a return when it arrives. See Cancel/Edit.
What’s the return policy?
30‑day money‑back guarantee on eligible orders, with item condition rules. See the Refund Policy.
How long do refunds take?
After your return is delivered, allow 3–5 business days for inspection and 5–10 business days for your bank to post the credit.
How do I contact support?
Email us at support@usahealthboss.com. Most emails are answered within 1–2 business days.
Contact Support
We’re here to help. Please include your order number for faster service.
Hours: Mon–Fri, 9am–5pm ET • Typical reply: 1–2 business days
Submit a Request
No portal needed—this opens a prefilled email to our team.